Catering Manager

THE PROPERTY:

The Inn at the Quay has been at the heart of tourism and business in the New Westminster area for the last 36 years. With 126 water view guestrooms and over 2700 square feet of meeting space, our hotel is perfectly located in the heart of Greater Vancouver, just 30 minutes from downtown. Our hotel is not just the best place to stay, it is the best place to work! With close proximity to the New Westminster Skytrain, great benefits and amazing people, there are so many reasons to join our team!

THE ROLE:

We are looking for a dynamic and innovative person to join our management team as full-time Catering Manager. Responsible for the overall operation of the Catering department, the Catering Manager is involved in soliciting business as well as ensuring smooth execution before, during and after an event. Working closely with clients to ensure their event is a success, and following up for feedback afterwards is key to excelling in this role. If you are optimistic, proactive, enthusiastic and have a proven track record as a dynamic leader who can achieve results, we want to hear from you!

Responsibilities will include:

• Account prospecting, solicitation and development via telephone, personal contact, outside calls, lunch appointments, sites, correspondence, email and other means of communication to identify new business to achieve personal and revenue goals.
• Being active in community affairs & associations that contribute to the support of the hotel’s profile in the marketplace.
• Preparing and presenting proposals/contracts in Delphi in a prompt, professional, accurate and profitable manner.
• Posting all meeting room, catering and audio-visual charges and following up on any accounting queries and problems.
• Generating new concepts for catering functions to attract additional business to the hotel.
• Ensuring that any and all new personnel are properly oriented and trained and that continuous development programs are established, implemented and maintained within the catering department.
• Working with the DOS & Marketing/Atlific on promotional pieces required to assist in creating awareness and selling of hotel’s meeting space including seasonal pieces, social media or specials.
• Representing the hotel at trade shows, wedding fairs and other industry related associations.
• Preparing yearly marketing plan and budget for the catering department, always striving to achieve budget.
• Following all company and safety and security policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; and completing safety training and certifications.
• Developing and maintaining positive working relationships with others. Ensuring adherence to quality expectations and standards.
• Maintaining a professional image at all times.
• Performing other reasonable job duties as requested by senior managers.

THE SKILLS AND EXPERIENCE YOU HAVE:

• At least 3 years experience within a Sales environment in a hotel or related hospitality operation.
• Post secondary education in Sales, Events or equivalent preferred.
• Highly energetic, assertive self-starter with well-developed sales skills including excellent negotiation, prospecting, presentation, and verbal & written communication skills.
• Extremely detail-oriented with strong organizational skills.
• Proven commitment to superior customer service.
• Strong literacy and computer skills, both verbal and written. With Computer knowledge in: Excel, Word, group booking systems, Delphi, Room Key, internet, email etc.
• Must have excellent interpersonal and communication skills.
• Proven leadership skills which support an environment of employee growth and development and interdepartmental teamwork.
• Ability to work outside regular office hours when needed.
• Must be able to maintain confidentiality of proprietary information and protect company assets.

REASONS TO APPLY:

• An exceptionally fun work environment/team.
• Competitive compensation including Medical, Dental and other health benefits.
• Recognition & Incentive Programs.
• As an independent hotel, the opportunity to be dynamic and creative in this role.
• Opportunity to meet a wide range of diverse people and organizations.
• Annual events.
• Being part of a fast-growing national company (Atlific Hotels) with locations across Canada allowing for growth potential.
• Accommodation discount with Atlific Hotels.

Please send your resume to Kathy MacKerricher, General Manager: kmackerricher@innatthequay.com